Targeting Entry-Level Helpdesk Positions Upcoming XYZ University graduate offering a strong academic background in IT combined with excellent internship experience as a helpdesk analyst. Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues. Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies. Education
XYZ UNIVERSITY – Sometown, MA, Degree expected 5/09
B.S. in Computer Information Systems program ? GPA: 3.7/4.0
Concurrent Employment with College Studies:
mainframe and account maintenance tasks. Earned commendations for teamwork, flexibility and work excellence in providing IT support to students and faculty.
persuasive communications and consultative sales to earn a reputation as a top sales performer for both retailers (including multiple top 10 rankings out of a 100-member sales force). Technology Summary Certifications: CompTIA A+, HDI Helpdesk Certified Systems:
Databases:Languages: Software: CICS/ISPF/Mainframe, UNIX, Windows 9X/NT/2000/XP/2K3, Novell NetWare, Mac OS Oracle, ADB2, Relational Databases Visual Basic, SQL, HTML, ASP, CSS, C++, CGI, Perl, Java MS Project, MS Visio, MS Office, Lotus Notes ABC COMPANY – Sometown, MA(2007 to 2008) Handled technical troubleshooting within an enterprise
environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.
Researched and developed knowledge-base articles for Lotus Notes issues, resulting in an increase in first-call-resolutions of 20 additional calls per week that saved company $57K annually.
Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95%-100% on all calls (outperforming average of 90%).
Handled 30+ technical/mission-critical calls daily and consistently met high service standards.
[关于网络工程师英文简历]相关文章：
8.网络工程师简历
9.网络工程师的简历
10.网络工程师工作简历